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These general conditions of sale govern all relations between the online store which sells Herbalife products (independent Herbalife distributor). Before any transaction, the customer acknowledges having read and declares to accept these conditions from the moment the customer completes his order.

Special conditions of sale for the online store of Herbalife products: The customer acknowledges knowing, at the time of ordering, the special conditions of sale indicated on the screen (name, price, components, weight, quantity, color, product details , cost of services provided), etc.) and expressly declares to accept them without reservation. The completion of the order and its confirmation by the customer materialize the full and complete acceptance of the special conditions of sale, applicable only to the order.

Herbalife Order Online Store: The customer places the order by clicking on the "Buy" tab. The order is added to a total including all items confirmed by the customer by clicking on the "buy" button. The online store's automatic registration systems serve as proof of the nature, content and date of the order.

Order confirmation for Herbalife products: in the online store The online store confirms the acceptance of your order to the customer by e-mail or telephone. The sale will not end until the online store has confirmed the order. The online store reserves the right not to confirm an order for any particular reason such as the supply of Herbalife products, a problem with the order received (for example, an unreadable document), an abnormal order or a delivery problem. predictable. The online store undertakes to inform the customer. It is not possible to place new orders before the customer has paid the amounts due for previous orders. Likewise, the ownership of the goods will not be completely transferred until the online store has received the sums owed by the customer.

Terms of delivery of online store orders: The customer will choose the place and date of receipt of the goods at the time of ordering. The online store reserves the right to use any means necessary to deliver Herbalife products to the address indicated by the customer.
Deadlines for Herbalife orders from the online store: and for the next working day if done after this time. If an item is not in stock at the time of order, we will notify you and confirm the date it will be available again or offer you an equivalent replacement product. In this case, the shipment is the responsibility of the recipient.

Delivery and receipt of orders for Herbalife products from the online store: When ordering from the online store, the customer agrees to sign the receipt slip sent by the recipient, which may include any comments he deems necessary. By signing the receipt sheet, the customer acknowledges having received the number of packages indicated therein. If the customer notices the absence or absence of damaged Herbalife products, he must file a complaint by email, within a maximum of three days. Any event, such as force majeure, accident, strike, administrative decision or transport strike which delays, hinders or causes the supply to be exceeded, constitutes, by mutual agreement, a clause suspending or terminating the obligations of the online store. , without compensation. for the benefit of the customer if the event lasts more than 15 days. In such circumstances, the customer will be fully and automatically exempted from his obligations regarding his order. The online store will inform the customer by any appropriate means and on the same day of the occurrence of such an event so that he can freely cancel his orders by responding by e-mail once the event has been notified.

Deliveries will be made by the transport agency selected by the online store during normal working hours. Select the delivery address so that someone can receive the package.

Herbalife Prices: All product prices are shown in CHF and include taxes. The price invoiced to the customer is the price indicated in the order confirmation sent by the online store.

Herbalife Product Sheet: Photographs showing Herbalife products are for reference only. The texts accompanying these photographs are reproductions of the information contained in the packaging or in the instructions for use. The differences between the photographs and the products can only be minimal and do not affect the essential characteristics of the products. The color of the products shown in the online store may differ from the actual color of the product.

Payment terms for Herbalife orders: on the online store Products and services are paid for using one of the following payment methods:
ATM or credit card. No additional cost will be applied when choosing this option.
Payment via Paypal, Credit card, Google Pay and Apple Pay at no additional cost.
This merchant undertakes not to allow any illegal transaction, whether taken into account by the credit card brands or by the acquiring bank, which could or would have the potential to harm their will or to undermine it.

Mandatory information: When you place an order, you agree that the online store will use the name data that concerns you, that you have communicated or that you have collected by means of the operation of the site. These data (names, e-mail address, postal address, etc.) are necessary for the processing of Herbalife orders.

Security of personal data: Orders (containing information about your account) are sent via a secure server. The security program (SSL) encrypts all information entered before sending it to us. In addition, message transmissions are protected against unauthorized access by third parties.
Satisfaction Guarantee on Herbalife Products: The Herbalife Company and Online Store, as an independent distributor of Herbalife products, stand behind the quality of all products that bear their Herbalife name and ensure that the products they produce meet standards. very strict freshness and purity for their products. customer end use. We guarantee that our customers will be largely satisfied with our products. However, if a customer, for whatever reason, is not completely satisfied with the Herbalife products purchased from the online store, they may request a refund from the Independent Distributor within thirty (30) days from the date on. which the customer receives the product. It is possible to provide the customer with the return of the product, or the unused part, if necessary, to the independent distributor of the online store. Once the return has been accepted, in accordance with the return policy, the Independent Herbalife Product Distributor must offer the customer a full balance for the purchase of any Herbalife product or a full refund of the purchase value. This warranty is only limited by the clauses of certain specific warranties attached or conditioned with certain products and will not apply to any product damaged or used intentionally.

Intellectual property: When connecting to the online store, owner of all intellectual property rights, the customer may not copy, plagiarize or reproduce all or part of its content, without the express prior authorization of the online store. line.

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